Below are the answers to some frequently asked questions about the festival. If you need to know something we haven’t answered, simply contact us here.
Will Exeter Fringe Festival happen again in 2020?
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If I purchase tickets, when will I receive them?
You can receive your tickets immediately if you choose ‘print-at-home’ delivery, or alternatively, you can pick them up from the Box Office 30mins before the performance begins.
Do you allow reservations or deposits?
No, payment is taken in full for tickets up front, no reservations or deposits are allowed.
How can I pay for tickets?
You can pay online via our website. Paypal is our payments provider, however you do not need to have a Paypal login to use it, you can simply enter your card details in the PayPal guest checkout which you will be linked to in the checkout process. You can also book with cash or by card over the phone and in person at the Barnfield Theatre or Exeter Phoenix.
What is an Adult ticket?
Our standard full price tickets. These range from £8 to £14.50.
What is a Senior ticket?
Our ticket for adults aged 60+.
What is a Student ticket?
Our concession ticket for those in full time education or training.
What is a Child’s Ticket?
Our concession ticket for children aged 16 or under. Babes in arms do not need a ticket.
What is a Participant’s Ticket?
Our concessionary ticket for those taking part in the festival. These are available immediately prior to the house opening via the venue box office only.
What is a Pay What You Decide (PWYD) Ticket?
If the event is Pay What You Decide, this is not an act of generosity or charity on anyone’s part. It is one of the ways we are hoping to encourage people to take a chance on new work, and include those who might not otherwise be able to attend the event. You book a free ticket in advance (or on the door) and then bring some cash to put in a container at the end of the show.
Where do I pick up my tickets?
We’re not printing physical tickets for the festival in an effort to be environmentally friendly. You can choose to get a ‘print-at-home’ ticket which you can save to your smartphone and bring along with you on the day, or you can collect a token from the box office prior to the performance.
If you have any queries about ticketing, simply email [email protected].
Where will the festival take place?
The festival takes place across two venues in Exeter City Centre: The Barnfield Theatre and Exeter Phoenix. There are different performance spaces inside each venue depending on which show you are going to see.
How do I buy tickets for the festival?
You can buy tickets here or from our venues (The Barnfield Theatre and Exeter Phoenix) both in person and on the phone.
What does the booking charge cover?
The booking charge covers the cost of our box office system and card payment charges by payment providers.
Is the booking charge per ticket or per transaction?
The £1.50 booking charge is a per transaction charge.
I want to see lots of shows at the festival, how can I save money?
If you buy tickets for 3 or more shows you’ll automatically get 20% off all of them with our Festival Multibuy offer.
What kind of performances are happening at the Exeter Fringe Festival?
We’ve got something for everyone, with cutting edge fringe theatre, family entertainment, stand up comedy, even some dance, and music too. See the What’s On page for full listings.
I’ve put in my promotional code but it’s not applying a discount to my tickets?
Make sure you’ve clicked ‘Go to checkout’ and created/signed into your box office account. Usually, promotions are applied just before payment stage.
Can I cancel my ticket booking?
No, we are unable to refund tickets once they’ve been booked. However, you can exchange your ticket for a ticket to see another show up to the value you paid for the original ticket.